Experience
JB Hunt Center For Innovation - Fayetteville, Arkansas
Generalist and Maker | September 2024 - Current
- Assisted patrons in utilizing advanced technological resources, including audio/video studios, simulation labs, fabrication lab, and large-format printing studios.
- Assisted with the scheduling, maintenance, and troubleshooting of various high-tech equipment to ensure optimal functionality and accessibility.
- Collaborated with library staff to design and implement educational workshops and programs that leverage the center's resources.
- Developed user guides and online resources to assist patrons in independently navigating the center's offerings.
Best Buy - Fayetteville, Arkansas
Geek Squad Agent | December 2023 – April 2024
- Diagnosed and repaired issues with computers and consumer electronics, ensuring optimal device performance.
- Assisted customers with technology-related inquiries, offering knowledgeable solutions and maintaining a positive check-in and check-out experience.
- Performed delivery, installation, integration, networking, and repair of consumer electronics devices, with a primary focus on computing.
- Worked closely with fellow agents to provide comprehensive support, sharing insights and strategies to enhance service quality.
Academics Plus Charter Schools - Scott, Arkansas
IT Intern | August 2022 – May 2023
- Repaired and maintained Chromebooks to ensure seamless functionality for students and staff.
- Assisted teachers with technology issues, providing troubleshooting and training on various devices.
- Managed IT tickets and server maintenance, resolving technical problems efficiently.