• Assisted patrons in utilizing advanced technological resources, including audio/video studios, simulation labs, fabrication lab, and large-format printing studios.
• Assisted with scheduling, maintenance, and troubleshooting of various high-tech equipment to ensure optimal functionality and accessibility.
• Collaborated with library staff to design and implement educational workshops and programs that leverage the center's resources.
• Developed user guides and online resources to assist patrons in independently navigating the center's offerings.

• Diagnosed and repaired issues with computers and consumer electronics, ensuring optimal device performance.
• Assisted customers with technology-related inquiries, offering knowledgeable solutions and maintaining a positive check-in and check-out experience.
• Performed delivery, installation, integration, networking, and repair of consumer electronics devices, with a primary focus on computing.
• Worked closely with fellow agents to provide comprehensive support, sharing insights and strategies to enhance service quality.

• Repaired and maintained Chromebooks to ensure seamless functionality for students and staff.
• Assisted teachers with technology issues, providing troubleshooting and training on various devices.
• Managed IT tickets and server maintenance, resolving technical problems efficiently.