Experience
// professional history & roles
July 2024 — Present
University of Arkansas Libraries current
Makerspace Assistant, Mullins Library · Fayetteville, Arkansas
  • Provide hands-on support and instruction for students and campus patrons using makerspace technology, including 3D printing, laser cutting, and other fabrication tools.
  • Troubleshoot print failures, slicing settings, material issues, and file preparation to help users successfully complete projects.
  • Develop operational improvements for the makerspace, including check-in/check-out procedures and 3D printing queue management systems.
  • Support a wide range of experience levels by breaking down technical processes into clear steps and coaching users through safe tool use.
September 2024 — May 2026
JB Hunt Center For Innovation
Generalist and Maker · Fayetteville, Arkansas
  • Assisted patrons in utilizing advanced technological resources, including audio/video studios, simulation labs, fabrication lab, and large-format printing studios.
  • Oversaw the scheduling, maintenance, and troubleshooting of various high-tech equipment to ensure optimal functionality and accessibility.
  • Collaborated with library staff to design and implement educational workshops and programs that leverage the center's resources.
  • Developed user guides and online resources to assist patrons in independently navigating the center's offerings.
December 2023 — April 2024
Best Buy
Geek Squad Agent · Fayetteville, Arkansas
  • Diagnosed and repaired issues with computers and consumer electronics, ensuring optimal device performance.
  • Assisted customers with technology-related inquiries, offering knowledgeable solutions and maintaining a positive check-in and check-out experience.
  • Performed delivery, installation, integration, networking, and repair of consumer electronics devices, with a primary focus on computing.
  • Worked closely with fellow agents to provide comprehensive support, sharing insights and strategies to enhance service quality.
August 2022 — May 2023
Academics Plus Charter Schools
IT Intern · Scott, Arkansas
  • Repaired and maintained Chromebooks to ensure seamless functionality for students and staff.
  • Assisted teachers with technology issues, providing troubleshooting and training on various devices.
  • Managed IT tickets and server maintenance, resolving technical problems efficiently.